During
the past four years ESP has performed both telephone and on-site mystery
shops for the company's entire fleet of self-storage facilities (currently
over 550 stores).
We
conducted a thorough examination of numerous companies in the mystery
shopping industry and ultimately selected ESP to conduct mystery shopping
(on-site and telephone) in all of our 550+ location across the USA.
ESP has provided exceptional customer service.
In
the case of digitized audio recordings, ESP installed technology that
allowed our company to fulfill its goal of completely automating the
packaging and distribution of monthly telephone evaluations. Gerry and
his entire staff have always been very flexible and accommodating in
meeting the frequently changing expectations we have presented to them.
In conclusion, let me say I greatly value our partnership with ESP,
and my expectation is that we will continue to utilize their services
far into the future. Terry Whitney, Learning &
Development Specialist
Our
field managers throughout our company rely on the reports from ESP to
coach their employees to higher levels of service. Carolyn Wilson,
Learning & Development Manager
Government
Agencies
I
am encouraged with the results from the customer service mystery shopping
that you have performed. Charles Bacarisse, County District Clerk
We
are delighted that ESP is a part of meeting our mission and we look
forward to continuing to work with you to improve our customer service.
Rick Sanders, County Chief Deputy