ESP is one of the leading mystery shopping companies in the USA. We also provide Business Training, Satisfaction Surveys, and Business Consulting Service to our clients nationwide.
Mystery Shopping Can Improve Your Organization's:
- Courtesy
- Friendliness
- Attitude
- Determination
- Sales ability
- Rapport building
- Efficiency
- Speed of service
- Professionalism
- Compliance
- Knowledge of the Competition
Typical Client Base:
- Auto Dealers
- Banking
- Consulting
- Leasing
- Government
- Health care
- Hospitality
- Retail
- Satisfaction surveys
- Storage facilities
- Training
- Travel
Types of Mystery Shopping:
Face-to-Face
(In-House) Shopping
This provides a numerical and descriptive 'snapshot' of your company and
its employees. We have on file generic scorecards for many different types
of businesses, all of which can be changed to suit your specific needs.
Telephone
Shopping
Our state-of-the-art electronic recording equipment enables us to E-mail
you recordings and scorecards of the telephone *interactions between our
shoppers & your employees. Telephone shops are a wonderful way to
monitor and train. *(Where it is legal to do so)