Our Executive Team
Qualifications and experience of Personnel
ESP, under the leadership of Dr. Gerry Blumenthal, Stella Blumenthal (MSW) and Eric Kugler (M.Ed), is one of the most respected mystery shopping companies in the USA. Its long list of clients (some of whom have remained loyal since ESP’s establishment 23 years ago) is testament to its strict adherence to the following:
• Top-notch customer service.
• Innovative technology.
• The quality of its shoppers.
• Reliable cost-effective information
CEO: Gerald (Gerry) Blumenthal Ph.D.
Gerry earned degrees in Engineering and industrial administration and has practiced as an industrial psychologist since 1969. He has successfully owned and managed retail and service businesses with sales in excess of $60 million. He is a recognized authority on customer service and has been interviewed by the media (radio and TV) and quoted in the national press and by international authors. His expertise in sales training, customer service, human resources, price controls and motivational programming is legendary in the industry. He has a wealth of experience in airports and is constantly in demand as a consultant in this field.
President - Stella Blumenthal (MSW)
Stella is one of the original ESP principals and is responsible for day-to-day personnel evaluations. With over 35 years of experience in her field she brings to the table a unique set of personnel evaluations and guidelines.
New Business Project Manager - Eric Kugler (M. Ed)
As Project Manager he endorses and uses the PMBOK (Project Management Body of Knowledge) methodology, the gold standard for project management. Our clients continuously rave to us how much they appreciate having such a knowledgeable and customer oriented professional actually involved in day-to-day operations, as opposed to many companies who market very aggressively, then assign junior personnel to the actual job. Kugler is currently project manager at Hartsfield Jackson International Airport and Dallas Fort Worth International Airport. His specialty is Customer Service Incentive Program and Market Basket programs. With 25 years of experience, he currently manages complex customer service and training projects for many of our enterprise clients, and in addition to DOA projects he is managing customer service projects for several of the largest healthcare systems in the U.S. His cutting edge training methodologies has garnered him with the 2 most prestigious awards in the world, ASTD’s Excellence in Practice Award (2001) and IQPC’s Cubic Award (2004).
Project & Customer Service Specialist - Dr. Marilyn Berman.
Marilyn was Chief Administrator for the Veterans Administration of Atlanta from 1973 to 1998. She also held the post of chairman of the management program. She was also Professor of Communication at Emory University. She was awarded a Federal Government Award for her achievements in customer service training programs. With her extensive background in management, staffing and organizational psychology, spanning over 40 plus years, she is a perfect back-up fit for any project. She manages our Atlanta office.
Director of Operations - Rossi Preissler (B.A.)
As USA director of operations and in charge of our Indianapolis Office will be responsible for all of the data collection, controls and communications for this project. She has had over 15 years of experience in this field. Will be responsible for all data processing and editing procedures.
Rossi has been a loyal member of ESP’s executive team since 2005 and has been the backbone of ESP’s phenomenal success. Rossi oversees the entire operations from inception to the delivery of results. Her organizational and customer service abilities are legendary in the industry.
Senior Office Adminstrator – Harmoni Vasquez (B.A.)
A graduate of U.C. Irvine, Harmoni controls the reins of the company’s nation-wide mystery shopping, market basket and incentive programs. She is responsible for all shopper issues.
Company Accountant - Annette Allison (C.I.S.)
Annette, with her 20 plus years in corporate accounting controls the financial structure of ESP.
EVALUATION SYSTEMS FOR PERSONNEL
Pursuing Excellence in Customer Service and Sales Enhancement Since 1985
2620 Fountain View #302 Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com
Copyright © 2010, ESPSHOP.
It takes a talented and hardworking team of employees to operate a company, which provides the kind and level of services we offer. Our team of top professionals is ready to serve you.