Dealerships
INCREASING REVENUES THROUGH INNOVATION
Can it be a coincidence that our clients consistently win awards for
“best in customer service & management”?
MYSTERY SHOPPING IN DEALERSHIPS/AUTOMOTIVE REPAIR/SERVICE
EVALUATION SYSTEMS FOR PERSONNEL
Pursuing Excellence in Customer Service and Sales Enhancement Since 1985
2620 Fountain View #302 Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • espshop@espshop.com
Copyright © 2010, ESPSHOP.
Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses/enterprises, their customer service and the sales ability of its employees. As a leader in this industry for over 24 years, ESP having completed over 5 million shops in almost every type of business and in every state in the union, has compiled a vast amount of data related to mystery shopping scores and actual dollar value revenues. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful sales.
Surely, as a principal of your dealership you would want to know if your sales team is doing and saying the right “things?”
Mystery shopping data is incredibly valuable because it separates the order-takers from those employees who effectively promote your products or services. In today’s economic situation, nothing could be more important as increasing revenues, efficiently and cost effectively.
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