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OUTSOURCING










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Outsourcing is fast becoming a trend, especially among those companies looking for another point of view or simply those that want to save real dollars. Business has become so specialized that it is becoming more and more difficult to have staff members trained or experienced in every field. Consultants can be chosen for their specific skills and experience on a short-term basis, thus eliminating the expense of hiring and firing the wrong employees.






























ESP's highly trained, experienced and cost-conscious consultants are ready to design a program to suit your specific needs. If need be, whether it's a training program, a mystery shopping program, or a survey, we can walk you through the implementation of each program.































OUR ACHIEVEMENTS









  • We have implemented a sales and reward program for a large group of restaurants, which resulted in an additional $100,000 net profit per restaurant per year!
  • By instituting a simple pre-employment test we have reduced an executive's workload by 50%.
  • A mystery-shopping program followed up by a train-the-trainer program increased a bank's profits by 18%.
  • An employee satisfaction survey unearthed a series of problems within a health care organization. After attending to these problems the employee satisfaction increased by 21% within a 3 months span. Net result - customer satisfaction increased dramatically as did profits.


















ATTITUDE MOTIVATION











  • Overcome resistance to change
  • Make employees more accountable
  • Participate & endorse
  • Train-the-trainer
  • Train, train, train...








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