INCREASING REVENUES THROUGH INNOVATION
Can it be a coincidence that our clients consistently win awards for
“best in customer service & management”?
MYSTERY SHOPPING IN APARTMENTS AND OTHER RENTAL PROPERTIES
EVALUATION SYSTEMS FOR PERSONNEL
Pursuing Excellence in Customer Service and Sales Enhancement Since 1985
2620 Fountain View #302 Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • email@example.com
Copyright © 2010, ESPSHOP.
Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses/enterprises, their customer service and the sales ability of its employees. As a leader in this industry for over 24 years, ESP having completed over 5 million shops in almost every type of business and in every state in the union, has compiled a vast amount of data related to mystery shopping scores and actual dollar value revenues. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful sales within the rental property business.
Surely, as a principal of your organization you would want to know if your sales team/agent is doing and saying the right “things?”
Mystery shopping data is incredibly valuable because it separates the order-takers from those employees who effectively promote your properties. In today’s economic situation, nothing could be more important as increasing revenues, efficiently and cost effectively.
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