INCREASING REVENUES THROUGH INNOVATION
Could it be a coincidence that two of our clients, (Atlanta and Dallas)
consistently win awards for ‘best in customer service & management’?
MYSTERY SHOPPING IN AIRPORTS
EVALUATION SYSTEMS FOR PERSONNEL
Pursuing Excellence in Customer Service and Sales Enhancement Since 1985
2620 Fountain View #302 Houston, Texas 77057 • Toll Free (800) 256-7953 • Local (713) 528-3730 • firstname.lastname@example.org
Copyright © 2010, ESPSHOP.
Since the early eighties mystery shopping has been utilized to evaluate the overall physical attributes of businesses and enterprises, their customer service and the sales ability of their employees. As a leader in this industry for over 24 years, and having completed over 5 million shops in almost every type of business and in every state in the union, ESP has compiled a vast amount of data related to mystery shopping scores and actual dollar value revenues. Combined with our hi-tech procedures this data has enabled us to ascertain the precise “things” that result in successful sales.
Surely, as a principal/manager of your airport you would want to know if your concessionaires or other departments are doing and saying the right “things?”
Mystery shopping data is incredibly valuable because it separates the order-takers from those employees who effectively promote your products or services. In today’s economic situation, nothing could be more important as increasing revenues, efficiently and cost effectively.
Surely, you would want to know if all of your services are operating at the highest level? Mystery shopping can be extended to other services in an airport – ease of getting to and from the airport, cleanliness, bathrooms, taxi cabs, sky caps, parking facilities, rental cars and virtually anything else associated with the customer experience.
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